Delivery

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

We work with an on-demand order fulfilment company with several manufacturing facilities worldwide:

• North America: Mexico, Canada, USA (California, North Carolina, Texas)

• Europe: Spain, Latvia, (UK - coming soon)

• Asia: Japan

• Australasia: Australia

We will always try to manufacture your product as close to the delivery address as possible, but sometimes we have to compromise due to stock availability and localised issues.

Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days

• Europe: 6–8 business days

• Australia: 2–14 business days

• Japan: 4–8 business days

• International: 10–20 business days

You can also track your orders here!

When will I get my order? [COVID-19]

Our fulfilment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It's difficult to predict the shipping times, however, we're doing our best to maintain our high standards. For more information, visit our dedicated COVID-19 page where we share regular updates.