If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order.
Before getting in touch with us, you can also help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us by clicking the blue help widget in the bottom right corner or email us at email@example.com.
My order should be here by now, but I still don't have it. What should I do? [COVID-19]
Due to widespread shipping disruption as a result of the coronavirus pandemic orders may take longer to fulfil and deliver. More information, and regular updates, can be found on our dedicated COVID-19 page. We thank you for your understanding.